Paypal is our preferred form of payment. You may also pay with your credit card through PayPal.
Payment must be received within 5 days of sale. We reserve the right to relist items that are not paid within 5 days
PICKING YOUR ORDER
Picking your order is the first step to ensuring accuracy and on time delivery. While many companies don't see the value of making certain that this step is done right, we go the extra mile and understand the importance of working hard and satisfying the customer. We know that a simple mistake at this point in the process can result in an unsatisfied customer later down the line.
PACKING YOUR ORDER
When we pack your order we consider a variety of factors.
First: Are the items that have been picked correct according to the invoice?
Second: Has the shipping method you've selected been verified?
Third: What packaging will protect your items the best?
And lastly: is your name and address clearly marked on the outside of the package?
We will happily combine multiple items into one package. All items are carefully individually wrapped and packed securely to assure safe transport.
SHIPPING YOUR ORDER
To get you your package quickly, it's important that when it is labeled we verify the address that you have provided to our Address Verification Service. This is a database maintained by UPS, FedEx, DHL, and the United States Postal Service. This ensures that there are no accidental typo's (either by you or by us). On the rare occasion a problem arises, you'll be contacted immediately by a Customer Service representative and asked for clarification. We ship your order out as fast and accurately as possible.
TRACKING YOUR ORDER
"How can I check the status of my order?" is one of the most common questions we receive. To make this easier, we've implemented an order fulfillment and tracking system. It starts when you place your order.
Upon shipment of your package you will receive a confirmation email with the service used ... in most cases this will be US Postal Service's Priority Mail, which is a 2 - 3 day service through the US and USPS Priority Mail International, a 6 - 10 Service.
You will also receive a tracking number to monitor the progress of your package as it makes it's way to your door step !! At every step in the process we believe you should be able to see your order and know its progress.
At Chili Fiesta Vintage Customer Service is about serving you. Whether that means answering a pre-purchase question, helping you place an order, or even occasionally fixing an error, we believe every order is half product and half service. For all of the attention we place on ensuring that you have the highest quality products at the best price, we're even more interested in making your interaction with us as pleasant as possible. It all goes back to a basic belief we have; you're investing trust in us, and your experience with us should exceed your expectations.
You can also email PeterA14@ChiliFiesta.com ANYTIME for a QUICK answers to product and company inquiries.
Items are sold as-is, returns will be considered only if item is not as described. Buyer is responsible for return shipping charges.
Please give us the chance to resolve whatever the issue may be before leaving a negative feedback.
We take pride in our products, services and our feedback rating. We will do everything possible to make our customers happy and completely satisfied.